Last Updated: January 23, 2026
1. Public Library Classes
Cancellations by Students:
- More than 7 days before class: Full refund minus a $25 processing fee
- 3-7 days before class: 50% refund
- Less than 3 days before class: No refund (you may transfer to another available date within 60 days, subject to $25 transfer fee)
- No-show: No refund or transfer option
Cancellations by Catalyst Works:
If we must cancel a class due to low enrollment, instructor illness, weather, or other circumstances:
- You will receive a full refund of all fees paid, OR
- You may transfer to another available class date at no additional charge
2. On-Site Facility Training
Cancellations by Facilities:
- More than 14 days before training: Full refund minus a $100 administrative fee
- 7-14 days before training: 50% refund
- Less than 7 days before training: No refund (you may reschedule once within 90 days, subject to $150 rescheduling fee and instructor availability)
Minimum Headcount Requirements:
On-site training quotes are based on estimated headcount. If actual attendance is:
- Within 20% of estimate: No adjustment
- More than 20% below estimate: Facility may be charged the difference to meet minimum revenue requirements
- Above estimate: Additional per-person fees apply as outlined in the quote
3. Subscription Plans
- Monthly subscriptions: Can be cancelled at any time. Cancellation takes effect at the end of the current billing period. No refunds for partial months.
- Annual subscriptions: Can be cancelled within 30 days of purchase for a prorated refund minus used training days. After 30 days, no refund available but subscription remains active through the paid period.
- Used training days: Training days already scheduled or completed are not refundable.
4. Failed Course Completion
If a student fails to successfully complete a course due to:
- Failure to demonstrate required skills: No refund. Student may re-register for another class at full price.
- Late arrival or early departure: No refund or certification issued.
- Disruptive behavior or safety violations: No refund. Student may be barred from future classes.
5. Weather and Emergency Situations
In the event of severe weather, natural disasters, or other emergency situations that prevent class from taking place:
- We will make every effort to notify you as soon as possible
- You will be offered a full refund or transfer to another class date at no additional charge
- We are not responsible for any travel expenses or other costs you may have incurred
6. How to Request a Refund
To request a refund:
- Contact us via email at info@catalystworkscpr.com or call 801-471-4208
- Provide your registration confirmation number and class details
- State the reason for your cancellation request
- Refunds will be processed within 7-10 business days to the original payment method
7. Transfers
Class transfers are allowed under certain conditions as outlined above. Transfer requests must be made in writing and are subject to availability. Transfer fees apply as specified. Registrations can only be transferred once.
8. Promotional Codes and Discounts
Refunds for registrations made with promotional codes or discounts will be based on the actual amount paid, not the original price. Promotional codes cannot be applied retroactively or transferred.
9. Chargebacks
If you initiate a chargeback with your credit card company instead of following our refund policy, we reserve the right to pursue the debt and may bar you from future classes. Please contact us first to resolve any billing disputes.
10. Questions
If you have questions about our refund policy or need to request a cancellation, please contact us:
Catalyst Works CPR Training
Email: info@catalystworkscpr.com
Phone: 801-471-4208